Today’s service providers are faced with an ever-increasing torrent of data from home networks and in-the-home devices. Accompanied by rocketing consumer demands for quality of experience.
Service providers’ lack of data about each home network ecosystem, and inability to monitor network performance, creates commercial challenges of increased support costs, longer and more frequent calls to help desks and low customer satisfaction overall.
Leveraging state of the art AI technologies, Domos Smart Home Wi-Fi solves these problems immediately by reducing support costs and measurably improving customer experience. Domos provides service providers with advanced in-home Wi-Fi monitoring and optimisation tools, immediately improving home Wi-Fi customer experience and reducing the number of support calls.
Domos collects data from home networks and connected devices, actively identifying and resolving issues. The Domos Diagnostics tool drives faster help-desk troubleshooting coupled with the Domos self-service app improving customer care. For the customer, a self service app will initiate dialogue with the ISP to diagnose and solve problems and enable complete control and management of their home Wi-Fi environment.
AI is used to proactively optimize your customer’s home Wi-Fi network.
A small agent is deployed onto the router over the air (OTA), supplying a cloud solution with live data on all network and device performances.
As each issue is identified, the solution automatically applies fixes to the router. Massively increasing average home Wi-Fi speeds and cost-effectively reducing the number and length of support calls.
Empower your customer service representatives (CSR’s) with comprehensive real time data.
Domos Diagnostics delivers a complete overview of live and historical data from the Cloud and router, and suggests fixes for any highlighted problems.
Meaning your CSR’s are enabled to resolve customers’ in home Wi-Fi issues faster and more efficiently.
Reduce Average Handling Times (AHT) and improve customer experience.
Deliver comprehensive QoS measurements across the entire Wi-Fi network.
Domos Insights collects quality-related data from all your customers to measure against KPI’s or SLA’s. This data measures the performance of the whole network relative to individual’s homes.
An optional element of the Domos Solution is the white labelled App to provide customers with self-service options to optimise their in-home Wi-Fi experience.
The App further empowers the customer and increases their satisfaction whilst further reducing customer service costs.
Customer dialogue is initiated by proactive notifications of Wi-Fi performance degradation.
Customers can create a “control panel” for their network and access value added services (VAS) such as parental controls and security filters.