Dom is the Home IT Assistant that fits inside the existing broadband router.
Yes, we know. It’s magic.
From the router, Dom makes sure the Wi-Fi network is always perfectly fast and stable. He can also monitor and fix all the devices that connect to the network, as well as the apps and services that build on them.
Simply put, Dom is like this friendly, virtual IT guy that makes everything in the home work. Exactly the way it should.
So you can just calm down, relax and enjoy your life.
The cloud uses Artificial Intelligence to recognize patterns to act upon. This solves many common problems. It also automatically adapts to new problems created by new usage patterns over time.
You may envisage an automated, interactive customer service assistant inside each router.
The cloud communicates directly with the user via the app. This allows for advanced automated dialogues that enable the customer to do self-service and solve the problem. Every step of the dialogue is verified by data – it’s like a huge decision tree algorithm where each node represent a data-driven diagnosis and each branch represent a real world solution.
Data collected is available to customer support center through a tailored and dynamic web interface. Historical and current data are visualised as well as status on dialogues and advises on what can be done. Aggregated data from measuring on the CPE also allows operator to monitor quality of their delivery.
Less customer support – Better customer satisfaction – Less churn
Interactive dialogues allow for communication with the customer in a natural and personalised language. The insight gathered from the data creates positive and proactive communication. This also gives targeted and individual messaging.
The system can also be used to control the devices that are connected to the Wi-Fi, in the same way it controls the Wi-Fi itself. Discover other devices, offer to diagnose them and then use this to upsell service, add-ons and renewals. After all, the best positioned player for introducing IOT full scale to the home should be the broadband provider.
If you are a user, please contact us on the social channels listed below. (Or contact Odin on +47 979 89 668 if its very important. )